Terms & Conditions

Our Terms

1. Interpretation and Scope

These terms are applicable to the users of the website and any transactions done in the stores operated by Phone Converters or under its licence. The Domain name phoneconverters.co.uk, and all subdomains, (hereinafter referred to as “Website”) is owned therein by Gadget Trader Group Ltd.

Scope – Your use of this website & services in the store are governed by the following terms and conditions (“Terms of Use”) including the applicable policies which are incorporated herein by way of reference.

If you transact on the website or in store, you agree to be bound by the Terms of Use. You shall be subject to the policies that are applicable to the website and stores for such transactions and/or access. By mere use of the website, you shall be contracting with Gadget Trader Group Ltd and these Terms of Use including the policies constitute your binding obligations with Phone Converters.

Part I of the terms apply to both Online and Store orders, whereas Part II and Part III apply to Online and Stores respectively.

2. Definition

1. “Affiliates” means any website operator, retailer, kiosk operator, direct marketing company, telemarketer, or operator of other direct marketing campaigns that has entered into an agreement with Phone Converters which compensates the affiliate for transactions resulting from business directed to the Phone Converters by the affiliate.

2.  “Buying” shall mean purchase of any product by a Customer from Phone Converters.

3.  “Phone Converters” includes Phone Converters and its Group companies and any of the stores run by its Franchisees.

4. “Cookies” means small text files which our website places on your device to store information about your shopping session and to identify your device.

5.  “Customer” means a person or organisation that buys, sells or exchanges products with Phone Converters in store or online.

6.  “Exchange” shall mean an act of giving one thing and receiving another in consideration to cash, kind or donation.

7.  “Personal Information” means the details provided by you on registration or at the time you become a member and/or any subsequent information that you provide after or before the registration;

8.  “Product(s)” mean chattels real (movable property) bought, sold or exchanged between a Customer and Phone Converters, and also those products that are sent to Phone Converters for sale but for which transaction has not yet been completed

9.  “Product Description” means that part of the website where the description of the particular product is provided.

10.  “Selling” shall mean any product sold by a Customer to Phone Converters.

11.  “Store” means a Phone Converters retail store.

12.  “User” means a person who uses or accesses this website and/or is a Customer.

13.  “Users” means the users of the website collectively.

14.  “Website” means the website located at phoneconverters.co.uk and its subdomains and any subsequent URL which may replace it.

PART – I (General)

3. Product Warranty

3.1  3 Month Fault Guarantee: Phone Converters offers a 3 month fault Guarantee on all items.

3.1.1 Exceptions to the Guarantee – This guarantee does not cover the following- a. Physical damage b. Liquid damage c. Any damage caused by rooting/ jailbreaking a device d. Removable covers such as battery covers, port/interface covers and lens caps e. Any items with single use codes e.g. software, game activation codes or subscription codes

3.1.2 Removable consumable parts – Consumable parts that degenerate over time but are not fixed e.g. batteries, bulbs will be covered for 30 days from purchase.

3.1.3 Non removable consumable parts – sealed batteries will be covered for the full duration of the guarantee.

3.2 Phone Converters bears no responsibility for your loss of data, please ensure that all data is removed from the device before booking in for a guarantee test or returning the device.

3.3 If the product sold by Phone Converters is found to be faulty or develops a fault within the period of fault guarantee notice, Phone Converters will first try to repair the device – A receipt and original packaging/cables will also need to be provided to validate the guarantee.

3.4 If the product develops a fault within 3 months of sale, the defective product will be required be fully tested to verify the fault. Phone Converters will repair or replace the product if the product is found defective otherwise it will be handed back to you or dispatched back to you in case of online orders. If you have already had a repair/replacement that has become faulty again, the refund processed would be to the original value as per the Terms of Use. If a refund is done within 3 months of the original purchase it will be to the original amount paid.

3.5 If the product develops a fault after 3 months, Phone Converters holds no liability or responsibility to provide free repairs as per the Terms of Use.

3.6 All products sent to Phone Converters for refund or return under guarantee are made pursuant to a shipment contract. Prior to Phone Converters receiving such products the risk of loss and title for such products remains with the Customer.

3.7 This guarantee does not cover physical damage, damage or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, faulty installation, improper maintenance, and improper voltage supply, interference from or with other electronic devices, alteration, improper modification, firmware flashing, bios flashing or service by anyone other than Phone Converters or an agent approved by Phone Converters.

4. Returns policy

4.1 Phone Converters will only accept Products returned that are:

(a) Accompanied by a valid proof of purchase for the Products.

(b) Returned Products to Phone Converters should contain all items included in the original Product.

4.2 All returned Products need to be tested and the fault verified before any refund, repair or replacement can be issued.

5. Unwanted product policy: Phone Converters reserves their right to refuse returns based on this, as the products in question are all second hand and therefore are subject to the Terms of Use as so stipulated within this document.

6. Description of Products: All Products are second hand unless specifically stated and all Product descriptions and images are for display purposes only and do not represent the finished Product.

6.1 Box contents may vary; additional content listed on the box may not be included. Phone Converters cannot confirm the price of a product until your order is accepted in accordance with our policies.

6.2 Images – images are for illustration purposes only. Actual product design may vary from image.

6.3 Condition of products – the price will be consistent, these will only vary depending on the cosmetic condition of the Products.

6.4 Phone Converters reserves the right to amend prices anytime without prior notice.

6.5 All devices must have their online accounts (herein referring to any service in which you have to provide an email/username and a password) deactivated. It is the responsibility of the Customer to ensure the device is clear of any accounts, passwords or any other personal information before Phone Converters accepts responsibility.

7. Buying from Phone Converters

7.1 You hereby acknowledge your sole responsibility to ensure that you have the relevant compatible accessories, suitable power step-downs, equipment, software, display devices and relevant machinery or otherwise needed to safely connect the products to power supplies, mains power, batteries and other devices.

7.2 For the purposes of maintaining appropriate demand and supply and ensure ‘natural’ price fluctuations and stock availability for the benefit of all our customers, Phone Converters reserves the right to limit the number of units of any particular item, sold to any individual customer, at any time.

8. Selling to Phone Converters

8.1 Phone Converters reserves the right to refuse to purchase any Product at their sole discretion.

8.2 Phone Converters reserves the right to limit the number of purchases at their sole discretion.

8.3 Once you sell your Products to Phone Converters, the ownership will be transferred to Phone Converters. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to sell the product and that the product is free from any encumbrances or third-party claims.

8.4 Please note that prices quoted on our website are subject to change without prior notice. Phone Converters can pay for the items it buys in cash or bank transfer payment.

8.5 Obligation to wipe data: It is the sole responsibility of the Customer to ensure that any device sold to Phone Converters is clear of any personal information. The Customer would use all reasonable measures to wipe/erase the data on the device or any additional storage device included in that device.

9. Registration/Membership

9.1 You warrant that:

9.1.1 The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.

9.1.2 You will update your account to reflect any changes to your personal information.

9.1.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

9.2 If you sell your products in store and choose bank transfer as the method of payment, we will create an online account for you so that we can process the payment.

9.3 You may only have one Phone Converters Online account registered with Phone Converters. If you hold more than one Online account with Phone Converters the most recently created account will be considered valid and all pre-existing accounts will be suspended.

10. Intellectual Property Rights

10.1 Copyright

All content included on the Phone Converters website or displayed in store, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Phone Converters or its content suppliers and protected by UK and international copyright laws.

10.2 Trademarks

Phone Converters and other marks indicated on the Phone Converters website and/or store are registered trademarks of Phone Converters, or its subsidiaries, in the UK and other countries. Phone Converters and other graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Phone Converters or its subsidiaries.

11. Export Limitation

Certain Products sold by Phone Converters may have been purchased from outside the United Kingdom under certain agreements that restrict or forbid subsequent re-exportation from the United Kingdom. The Customer will not export any Product sold by Phone Converters without first obtaining all appropriate approval from the relevant authorities.

12. Limitation of Liability

12.1 While Phone Converters will use reasonable endeavours to verify the accuracy of any information on the website or displayed in the store, Phone Converters makes no warranties, whether express or implied in relation to its accuracy.

12.2 Phone Converters will not be liable, in contract, tort for:

  • Any economic losses
  • Any loss of goodwill or reputation
  • Any special or indirect losses suffered by the User as per the Terms of Use

12.3 Phone Converters’s liability whether in contract, tort or otherwise in respect of any defect in the Products or for any breach of the Terms of Use or of any duty owed to the Customer in connection herewith shall be limited in the aggregate to the price of the Products in question.

13. Severance

If any part of the Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.

14. Indemnity

You agree to indemnify Phone Converters fully from any third party claims arising out of your negligence.

15. Notice

15.1 Any notice given under or pursuant to these Terms of Use may be sent by hand or by post or by registered post or by recorded delivery. It would first be received by the addressee in normal business hours.

15.2 The registered company name and address is:

GADGET TRADER GROUP LTD UNIT 2 APPLE BUSINESS CENTRE FROBISHER WAY TAUNTON SOMERSET TA2 6BB Company registration number: 11299863. *Please note that Phone Converters runs franchise businesses as well. A franchise store is a different corporate entity but strictly adheres to Phone Converters business model and act as per the obligations under the Franchise Agreement.

16. Applicable law and Dispute Resolution

While transacting with Phone Converters, you agree to be bound by the laws of England and Wales.

17. Data Protection

Kindly refer to our Privacy policy.

18. Age Restrictions

18.1 The Customer placing orders or making purchases, confirms that he/she is of the appropriate age to receive and view the specified certification of the title(s) of the Product he/she has ordered/purchased.

18.2 Any Customer ordering or purchasing a Product for or on behalf of a third person shall need to make sure that the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) he/she has ordered/purchased.

18.3 If you are under 13, you may use the website only with involvement of a parent or guardian. Phone Converters and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion or refuse to sell in the store if not accompanied by a parent or guardian.

19. Force Majeure

Phone Converters shall not be liable for any default due to any Act of God, war, strike, lockout, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of Phone Converters.

PART – II (Online only)

20. Buying, Selling and Exchange of Products

20.1 Buying from Phone Converters

20.1.1 Any order placed online will be considered as a binding contract, when, the order will be dispatched by Phone Converters unless it has been cancelled by Phone Converters or the Customer. Phone Converters may cancel the order in case the Product is unavailable from the stock, or proper payment has not been made by the Customer. Phone Converters may also cancel the order if the Customer doesn’t meet the eligibility criteria or is in breach of the Terms of Use.

20.1.2 Contract cancellation: Phone Converters reserves its right to cancel (and therefore refund) an order at any time prior to the Product being shipped.

20.1.3 Unwanted Products: As per the distance selling regulations you have until 14 days to return the Product as unwanted. Outside the 14-day period, Phone Converters reserves the right to refuse any refund or exchange for the Products which are not faulty.

20.1.4 Order Delivery – Phone Converters is only able to deliver orders to the UK billing address mentioned on your bank/credit card account or to the registered UK address of your PayPal account used for the transaction. Phone Converters is not liable for any missed delivery, due to an incorrect or incomplete address entered by you.

20.2 Selling to Phone Converters

20.2.1 Your obligation is to dispatch the Products that you are selling to Phone Converters in a timely manner. Your Product must be received by Phone Converters at the designated location within ten [10] days of your order being placed. Quoted prices may vary or orders may be cancelled if Products are not received within this period.

20.2.2 All products sent to Phone Converters are made pursuant to a shipment contract. Prior to Phone Converters receiving such products the risk of loss and title for such products remains with the Customer.

20.2.3 You must ensure that all parts of your order are sent at the same time. Should Phone Converters receive only part of your order, Phone Converters will cancel the Products that have not been received, and process the Products that Phone Converters has received. Phone Converters will not take responsibility for incomplete orders.

20.2.4 Phone Converters issues payment on the basis of details provided by the Customer and shall not be liable for payment made to wrong account due to incorrect details.

20.2.5 The value Phone Converters offers for your Products may be reduced upon receipt depending on their condition or quantity.

21. Delivery

21.1 Delivery is deemed to take place when Phone Converters hands over the Product to the Customer.

21.2 Late delivery of Products does not entitle the Customer to do any of the following:

(a) Reject the Products.

(b) Cancel the order.

(c) Withhold payment of any part of the Product contract price.

22. Failed products

22.1 Any Product that fails our testing procedures will be returned (if requested) by Royal Mail Recorded Delivery.

22.2 Once sent, a tracking number can be supplied on request.

22.3 Phone Converters will not take responsibility for lost or damaged Products among failed Products.

23. Our Rights Phone Converters reserves the right to Change the Terms of Use from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. If you do not agree to any change to the conditions then You must immediately stop using the website.

24. Third party links Phone Converters shall not be responsible for the contents of any third parties, provided to you by a link on the website or otherwise.

25. Cookies and other Technologies Kindly refer to our cookie policy here Part III (Stores Only)

26. General The contract between Phone Converters and you in respect of the Products comes into existence when your order has been accepted by Phone Converters (or vice versa) in accordance with these Terms of Use.

27. Selling to Phone Converters Title of the Products shall pass to Phone Converters following successful testing and a purchase price having been agreed between Phone Converters and you.

28. Testing of Products

28.1 While Phone Converters will make every effort to look after Products left by you for test, they are left at your own risk.

28.2 Products that fail test or are rejected by Phone Converters for purchase will be held for 14 days for collection. After 14 days Phone Converters may dispose of them at your expense.