Return Policy

All phones and devices purchased from Phone Converters will automatically come with a 3-month fault guarantee.
The guarantee covers device faults only. The 3-month guarantee does not cover damage to the phone/tablet caused by the buyer, i.e. Smashed screen, dropped phone/tablet or liquid/water damage.

The 3-month guarantee does not cover the phone/tablet’s incapability’s that has been previously explained due to age and operating system restricting the phone/tablet from downloading certain apps (this is not a phone/tablet fault).

All returned products must come with the following:

  1. Receipt or Sales Invoice
  2. The original packaging that the product was sold in
  3. Charger and lead
  4. Any accessories bought with the device

In the first instance, devices will not be exchanged or refunded but will be inspected at our Head Office to establish the reason for the fault and will either be (in this order):

  1. Repaired in a timely fashion; or
  2. Exchanged; or
  3. Refunded

N.B. REFUNDS WILL NOT BE GIVEN IF THE DEVICE CAN BE FIXED